The art of noticing — built into every shift.
Who we are?
We help restaurants create hospitality that guests truly feel — and teams feel proud to deliver.
Thoughtful systems, clearer service language, and a little more, just when it matters.
Our Services
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The First Pour
A focused 4–6 week sprint that builds your foundation for exceptional hospitality — fast wins, clear service language, and immediate guest-experience lift.
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The Second Pour
An 8–12 week full hospitality operating system build — SOPs, culture tools, service rituals, leadership frameworks, and actionable systems.
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Legacy
A comprehensive multi-unit or new-concept expansion program — brand standards, opening playbooks, scalable training systems, and leadership alignment.
If you’re interested in working together — or simply want to learn more — I’d love to hear from you.
Fill out the form below and I’ll get back to you shortly.
Prefer email? Reach me directly at cheers@thesecondpour.co