The First Pour

Where meaningful improvement begins.

The First Pour is a focused 4–6 week sprint designed to build your hospitality foundation — fast.
We diagnose your systems, refine your service language, strengthen guest touchpoints, and give your team the tools to deliver more consistent, thoughtful hospitality immediately.

What’s Included:

• Mystery dine + leadership and team insights

• Guest Journey Map & Touchpoint Redesign

• Refined service language (scripts, pacing, phrasing)

• Daily line-up structure + weekly quiz system

• Beverage program quick wins (BTG refresh, pairing sheet, glassware rituals)

• 90-day improvement roadmap with KPI targets

• 35–50 page custom playbook