The Second Pour

Your complete hospitality operating system.

The Second Pour is a full 8–12 week transformation of your service, systems, culture, and leadership.
This is where we take what makes your concept special and translate it into a documented, repeatable, profitable operating system — one your entire team can rely on.

What’s Included:

  • Everything in The First Pour

  • Full SOP library (front desk, floor, bar, SA program)

  • Server tier system with behaviors & coaching pathways

  • Beverage controls: inventory SOP, comp policy, shrinkage guardrails

  • Menu engineering with contribution margin & mix analysis

  • Culture rituals, recognition cadence, leadership coaching

  • 100–150 page custom playbook + training decks

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